It Alerting: Ensure fast, reliable reach to on-call IT experts
MultiBel IT alerting – damage control
IT monitoring and IT continuity are vital to businesses; failures can be catastrophic to revenue and image. It is no longer a question of if IT will fail, but when. MultiBel IT Alerting combined with IT Monitoring ensures that the response time is drastically reduced from an average of 60 minutes to less than 2 minutes. The Mean Time To Repair (MTTR) is adversely affected when an organisation spends a lot of money on a low Mean Time To Detect (MTTD), but doesn’t have a professional on-call system to call in the right experts. MultiBel guarantees that enough experts are working on the solution quickly. In addition, we offer a Critical Event Management module to ensure that your crisis team has the right tools to mitigate the damage.
An IT alert can be triggered from the app, online, by phone, via an emergency button or directly from a connected IT monitoring software and information system. MultiBel then uses multiple channels to reach people: push notifications on the app, including silence break mode, calls to up to 10 phone numbers per person, email and SMS. MultiBel can also be linked to surrounding systems. MultiBel continues until the person accepts or rejects the call. The mix of channels ensures optimal coverage, regardless of the time of day or where the person is.
The MultiBel IT alerting application is used in the event of network failures, cyber attacks (ransomware, hacking, DD0S attacks), etc. All examples of problems with potentially huge consequences.
Three pillars – one platform
The power of MultiBel IT alerting
IT alerting with five-fold certainty
MultiBel’s IT alerts are sent through 5 different channels. The way in which someone can be reached differs per person but also per moment. The more channels you use to alert the IT response team, the greater the chance that that person will be reached, even if the disaster has damaged your own infrastructure.
IT Reponse App
Telephone
SMS
Desktop
MultiBel reaches the people via the IT alarm app, there is no response, the person is called on a maximum of 10 telephone numbers p.p., we send an email, text message and we can also alert desktop. Until the person responds to the IT calamity.
Selecting the best IT alerting app
Whitepaper IT alerting
IT failures cost unnecessary money
We are all increasingly dependent on IT systems. An IT failure therefore has a major impact on the productivity and success of a company. And IT failures will always occur. A cyber attack, network problem, electricity failure, website down, server failure, all examples of incidents that cause an IT failure.
But if you are sure that every organization has to deal with this, how strange is it that more than half of those large organizations still rely on a call list, email, SMS or WhatsApp group in the event of an IT failure. Solving the IT malfunction starts with the IT alarm. Notify and initiate everyone involved.
How does MultiBel help with an IT failure?
Scenarios per IT failure
A scenario is worked out in advance for each possible IT failure. A cyber attack requires a different group of experts than a power outage. For an IT failure with a small impact, fewer experts are needed than for a failure of the entire system. All these matters are determined with you in advance and the correct course of action is defined. Experts are called up at the touch of a button. If they do not respond for whatever reason, MultiBel automatically switches to the replacements until enough people have confirmed.
Monitoring of software & sensors
A lot of money is invested in early detection of IT failures. MultiBel can ensure that something is done with those IT malfunctions without human intervention.
Managing of IT failures
If the right people have received the right instructions, the crisis approach has only just begun. MultiBel also helps you in the continuation of the IT malfunction approach, for example through our Critical Event Management module. Who does what, who gets what task, providing insight into updates for people with the right role, sharing photos and video, communicating via the conference call or walkie-talkie app. These are all things that MultiBel has developed at the request of customers to get through an IT failure as undamaged as possible.
Mix of communication channels
In its methods, MultiBel is not dependent on 1 communication channel or only data to be able to send notifications. Both an app, telephony, email, SMS is used. It can be linked to software-based monitoring systems, but just as well to hardware such as emergency buttons, servers, IoT sensors, etc.
Instructions to solve IT failures
Alerting people is step 1, but if they are half asleep in front of a screen in the middle of the night, it is nice that MultiBel also gives them clear instructions about what is expected of them.
Message fatique
MultiBel offers a number of options to prevent people from being called who cannot or do not need to help for that specific IT failure. Synchronization with duty rosters, automatic attendance registration and employees who can exchange IT services ensure that people are not unnecessarily disturbed.
