Method

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1. Start the call

It should not matter how you wish to start an alert, as this can differ in each situation. You can start MultiBel Professional:

  • Manually using the MultiBel app
  • Manually by phone, mobile and landline
  • Manually online
  • Manually through a mobile or fixed emergency button
  • Automatically through a connected fire alarm system
  • Automatically through an IoT sensor or software application
  • Etc.

2. Reach the persons

How the person is reached does not matter, as long as the message arrives – quickly. You can choose from the following channels when using MultiBel:

  • Push notification from the MultiBel app
  • Calls to 10 phone numbers per person
  • Email
  • Text message
  • Pager

MultiBel interrupts the do-not-disturb mode and uses all channels until the person confirms or rejects the call.

3. Track the result

You can track the responses to the alert in real time using the app and online. This enables you to adapt your crisis approach where necessary:

  • Have I received sufficient confirmations?
  • How long will it take before they will arrive?
  • Who will come, and who will not?
  • Do I want to send follow-up instructions to everyone who confirmed the alert?

Capacity and availability

You can contact thousands of people simultaneously using app, phone, email, and text message.

MultiBel does not use your phone lines and no hardware has to be purchased.

MultiBel can also interrupt the do-not-disturb mode of mobile phones.

Presence registration

MultiBel provides you with automatic presence registration. This enables you to determine whether you wish to contact everyone or just the persons present in each scenario. The registration uses Wi-Fi, geofencing, or Bluetooth transmitters.

You can also track the (CFA) occupancy per location in real time and analyse this using a report. Do I always have sufficient people available at each location? The understaffing alarm detects and automatically sends a notice if there are too few people present in each position at a location.

Reliability

MultiBel is a SaaS product – Software as a Service – and works fully independent from your own infrastructure.

This means that the system will also work if your own infrastructure has been damaged by fire, a power outage, or water.

This is important, as most fires occur in the own IT infrastructure (source: Statistics Netherlands).

Safety

MultiBel uses hardware redundancy, divided over 3 geographically separated data centres. If one of the systems suffers an outage, the other systems will take over the duties.

The systems are monitored 24/7.

All customer data is stored in accordance with the General Data Protection Regulation.

Links with surrounding software & hardware

IoT sensors, fire panels, emergency buttons, HRM packages, monitoring software, all examples of soft- and hardware that can be linked to MultiBel to ensure the follow-up for malfunctions and calamities.

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Multiple channels

The manner in which somebody can be contacted differs per person and moment. This is why MultiBel uses multiple channels to send simultaneous alarms. This maximises the chance that the person will be reached, even if no Wi-Fi is available due to the calamity, for example.

Push notificatie

Push notificatie

spraakbericht telefoon

Voice message

Email

Email

SMS

Text message

Pieper

Pager

The way in which someone can be reached differs per person, but also per moment. MultiBel therefore uses multiple channels to alarm simultaneously. In this way you maximize the chance that the person will be reached, even if, for example, no WiFi is available due to the emergency.

BHV App

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Would you like to discuss the possibilities for your organization without obligation?