How does MultiBel work?

MultiBel is a modular system. First you determine how many people you want to be able to connect and then you choose the extension modules you want. In the diagram below, we make a distinction between starting an alarm, reaching the people and following the result.

Method MultiBel

1. Start the alert

It should not matter how you wish to start an alert, as this can differ in each situation. You can start MultiBel Professional:

  • the MultiBel app
  • a website application
  • a phone, mobile and landline
  • an email
  • a mobile or fixed emergency button
  • a connected fire alarm system
  • an IoT sensor or software application
  • an API, etc.

2. Reach the persons

How the person is reached does not matter, as long as the message arrives – quickly. You can choose from the following channels when using MultiBel:

  • Push notification from the MultiBel app
  • Calls to 10 phone numbers per person
  • Email
  • Text message
  • Pager

MultiBel interrupts the do-not-disturb mode and uses all channels until the person confirms or rejects the call.

3. Track the result

You can track the responses to the alert in real time using the app and online. This enables you to adapt your crisis approach where necessary:

  • Have I received sufficient confirmations?
  • How long will it take before they will arrive?
  • Who will come, and who will not?
  • Do I want to send follow-up instructions to everyone who confirmed the alert?

By using the crisis logging module of MultiBel, recipients can share text, photo and video and set tasks. Groups of people can communicate with each other with the communication module.

The power of MultiBel

capaciteit MultiBel

Capacity and availability

You can reach 5 but also 5,000 people within seconds. For each scenario, it is predetermined who should receive which message and you will receive feedback on whether the people are available. MultiBel does not use your telephone lines for the telephony part, no hardware needs to be purchased.

Reliability

MultiBel is a SaaS product – Software as a Service – and works fully independent from your own infrastructure.

This means that the system will also work if your own infrastructure has been damaged by fire, a power outage, or water. This is important, as most fires occur in the own IT infrastructure (source: Statistics Netherlands).

MultiBel is proud to be the first Kiwa certified Cloud solution allowed to serve as an evacuation system for healthcare institutions and hospitals. Through our SLA we guarantee a system availability of 99.95%.

control room
quiet alarm

Attention value

The MultiBel app breaks the silence of iOS and Android devices in the event of an emergency alert. As a result, an alarm has a very high attention value.

For slightly less urgent calls, eg a minor technical fault, you can also only use telephony, email and SMS. This way you are assured of follow-up, but you do not disturb colleagues who have their phones on silent.

Safety

MultiBel uses hardware redundancy, divided over 3 geographically separated data centres. If one of the systems suffers an outage, the other systems will take over the duties.

The systems are monitored 24/7.

All customer data is stored in accordance with the General Data Protection Regulation. Naturally, both MultiBel and our data centers have the ISO27001 certification.

Datacenter MultiBel

Multiple communication channels

The manner in which somebody can be contacted differs per person and moment. This is why MultiBel uses multiple channels to send simultaneous alarms. This maximises the chance that the person will be reached, even if no Wi-Fi is available due to the calamity, for example.

App

Telephone

Email

SMS

Pager

MultiBel Professional works with predefined scenarios. A spread fire requires action by another group of people and instructions other than a technical failure or an accident with injury. You can create unlimited scenarios, functions and locations. Each group hears and reads the instructions associated with his or her role.

Curious about all the functionalities?

Attendance registration, walkie-talkie function, lone worker functionalities, dial-up number, link fire panel or fire alarm software, crisis logging? Check out what MultiBel offers.

Read more

Choose the right package for you

Send alerts for FREE with MultiBel Standard or choose MultiBel Professional.

Packages & prices

Contact us for more information or a demo.

    Olivier Nieland,
    Account Manager MultiBel