Scenarios per IT failure
A scenario is worked out in advance for each possible IT failure. A cyber attack requires a different group of experts than a power outage. For an IT failure with a small impact, fewer experts are needed than for a failure of the entire system. All these matters are determined with you in advance and the correct course of action is defined. Experts are called up at the touch of a button. If they do not respond for whatever reason, MultiBel automatically switches to the replacements until enough people have confirmed.
Monitoring of software & sensors
A lot of money is invested in early detection of IT failures. MultiBel can ensure that something is done with those IT malfunctions without human intervention.
Managing of IT failures
If the right people have received the right instructions, the crisis approach has only just begun. MultiBel also helps you in the continuation of the IT malfunction approach, for example through crisis logging. Who does what, who gets what task, providing insight into updates for people with the right role, sharing photos and video, communicating via the conference call or walkie-talkie app. These are all things that MultiBel has developed at the request of customers to get through an IT failure as undamaged as possible.
Mix of communication channels
In its methods, MultiBel is not dependent on 1 communication channel or only data to be able to send notifications. Both an app, telephony, email, SMS is used. It can be linked to software-based monitoring systems, but just as well to hardware such as emergency buttons, servers, IoT sensors, etc.
Instructions to solve IT failures
Alerting people is step 1, but if they are half asleep in front of a screen in the middle of the night, it is nice that MultiBel also gives them clear instructions about what is expected of them.
MultiBel offers a number of options to prevent people from being called who cannot or do not need to help for that specific IT failure. Synchronization with duty rosters, automatic attendance registration and employees who can exchange IT services ensure that people are not unnecessarily disturbed.