What is MultiBel IT alerting?
IT monitoring and IT continuity is of vital importance for companies; disruptions are disastrous for turnover and image. It is no longer a question of whether IT failures occur, but when. MultiBel IT alerting, often used in combination with IT monitoring, ensures that the response time drops drastically, from an average of 60 minutes to less than 2 minutes. The Mean Time To Repair (MTTR) is adversely affected if you, as an organization, spend a lot of money on a low Mean Time To Detect (MTTD), but subsequently do not have a professional alerting system to contact the correct expertise. MultiBel guarantees that enough experts work on the solution quickly.
Starting an IT alarm can be done through the app, online, by telephone, emergency button or directly from a linked IT monitoring software / information system. MultiBel then uses several channels to reach the people: push notification on the IT alert app including interruption of the silent mode, calling to a maximum of 10 telephone numbers per person, by email and text message (SMS). MultiBel can also be linked to surrounding systems. MultiBel continues until the person rejects or confirms the call. The mix of channels ensures an optimal range; regardless of the time of day or the location where the person is.
The MultiBel IT alerting app is used in case of network failures, cyber attacks (think of phishing, ransomware, hacking and DD0S attack), etc.