Good incident management is the backbone of an organization. This requires a sound communication strategy. Decide how to notify the key players. Which communication channels do you use now? How often are updates sent on the current status?
MultiBel helps to put the communication strategy into practice. Scenarios are determined in advance. You can therefore determine in advance for each incident who should be called up, who is allowed to communicate with each other and who will assign tasks. When starting a scenario, you can send additional information, such as the nature and location of the incident.
When incidents occur, it is important to learn from them. Therefore, use an incident registration system where registration is as simple as possible. No forms to fill out, but quickly create a notification in the app. In addition, it is also good to have employees register a near incident. Many lessons can be learned from these situations. Why didn’t it develop into an incident, what could have happened and how could we have handled it. MultiBel is a “lively” incident registration system. Thanks to the app, every employee can use it. Why did an incident occur and why have not sufficient measures been taken? Feedback can always be given through the app. In this way, everyone remains involved in managing incidents at your organization.