What is alarm fatigue?
If you receive a lot of emergency notifications that are not important for taking immediate action, you may experience alarm fatigue. There is a risk that alarm messages that are relevant will be ignored. Alarm fatigue is often talked about in hospitals. In IC departments, sometimes 98% of all alerts are false alarms. We understand the diabolical dilemma of reporting less, but at the same time there is a risk that a kind of deafness to an alarm will arise.
How can alarm fatigue and thus the effectiveness of an alarm be reduced?
Correct setting of the notification
Alarm solutions can be linked to surrounding systems and sensors, such as temperature monitoring in greenhouses or data centers. It is important to properly verify the reports so as not to send false reports. By applying data science techniques, an alarm can be refined and there is talk of an intelligent alarm.
Send to the right people based on presence or on-call roster/ schedule
Send an emergency message to people who really can or should do something. in other words In the event of an emergency response report, it is important that the emergency response officers present receive a message. Emergency response officers who are not present at the location can often mean nothing and therefore do not need to receive a notification. Or alert based on a schedule or call service. Do not let malfunction technicians who are not on duty receive the alarm message.
Send messages based on job description / function
In the event of an alarm for a technical malfunction, it is not only important that only the IT employees / technicians take immediate action. The impact of the malfunction can be so great that, for example, the Management Team or Crisis Team must also be informed. They may decide to notify the company, certain departments, customers or suppliers.
Send to the right number of people
Often not only functions / job descriptions have to be taken into account, but also the numbers you need. For example, it makes no sense to call up 10 surgeons if only 2 are needed.
Escalation / forwarding
If employees do not respond or confirm, it is useful if there is the option to escalate immediately and alarm the next batch. This limits manual intervention, and thus the chance of errors.